Sofia

Order Processing Time
We usually process all orders within 24-48 working hours.
If it is a SLE product , we will ship it to you in about three days.
If it is a customized silicone product, it will take about 2-3 weeks to ship.Our products offer high quality customization,the orders are fine-tuned and hand-trimmed in our factory, and each play doll is accepted and reviewed by our staff.

Shipping Time:

We offer free shipping via UPS/FedEx to
America, Canada, Europe, Japan, and many other countries. Please refer to the information below for more details.

•United States: Free shipping, no customs fees. (Mostly shipping via UPS, ETA: 7 – 15 days)

•Europe: We will provide a free, exclusive UPS shipping service that covers all customs duties and taxes. (ETA: 10 – 20 days)

1.Are your products high-quality?

Our products are made of platinum silicone and high quality SLE materials. We guarantee our product is safe and non-toxic with quality inspection certificate.

2.What are the advantages of TPE and silicone?

TPE stands for Thermoplastic Elastomer, sometimes known as thermoplastic rubbers. TPE dolls are soft and elastic texture,providing a very life-like touch and it is cheaper.
Silicone is the most resistant material. It can withstand high temperatures of 220 degrees. The silicone doll won't be dyed and can achieve a very realistic effect. Silicone is better in terms of quality.

3. The colour will fade and hard to clean?
The colour of doll will not fade. We have cleaner for easy cleaning. In addition, you are able to choose an inter changeable private part. You can take out the private part of the body separately for cleaning.

4. Is there any difference between the real object and the picture?

There is no difference between the product itself and the picture because our picture are taken from the real objects. Our official website picture was taken by camera and the shipment picture was taken by mobile phone. Somehow there will be little difference in pixels between the pictures but the product quality will not be affected.

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Your information is safe and secure
When choosing to buy our products, we know that privacy protection is of vital importance to you. Therefore, we have taken strict security measures to ensure that your personal information and purchase records will not be leaked.
1. Absolutely confidential packaging
All our orders are packaged in unmarked outer packaging, which does not contain any product-related information to ensure that your privacy will not be violated during transportation.
2. Personal information will never be leaked
Do not sell or share your information with any third party: We will not sell, share or disclose your personal information to unofficial organizations, advertisers or other commercial organizations in any form.
Strict confidentiality agreement for employees: All staff who come into contact with user order information, including warehouse, customer service and factory personnel, have signed a strict confidentiality agreement (NDA). No one may disclose your information without your authorization.
Data security encryption: Your orders, payment information and personal information are stored in a high-security encryption system to avoid hackers or unauthorized access.
3. Privacy protection in the logistics process
We have signed an agreement with the carrier to only provide necessary logistics information and will not disclose the specific content of the order.
If customs clearance or other special circumstances are required, we will also minimize the exposure of product information to ensure that your purchase records will not become public information.
We always put user privacy protection first to ensure that every purchase you make can be made in a safe and confidential environment. If you have any questions about the privacy policy, please feel free to contact our customer service team.