Quality Assurance

The ZELEX team strives to restore the reality of the human body, with specialized personnel creating wax figures to ensure our dolls achieve exceptional realism.

We maintain strict control over raw materials and manufacturing processes to guarantee safe, reliable products for our customers.

Product Certifications

All our products have passed CE and PTC certification. Below are our test reports:

CE Certification PTC Certification

About CE Marking

  • The "CE" mark indicates compliance with EU directives and completion of required assessment procedures
  • It serves as a mandatory safety certification for market supervision

Our Commitment

Quality Guarantee

If your doll has any defects after delivery, we will fix it for free or replace the doll immediately.

Lifetime Support

You receive lifetime repair support. Contact us by email for home-based solutions.

1-Year Warranty

Within one year, we provide free return and exchange for frame damage or extensive skin damage.