Quality Assurance

The ZELEX team strives to restore the reality of the human body, with specialized personnel creating wax figures to ensure our dolls achieve exceptional realism.

We maintain strict control over raw materials and manufacturing processes to guarantee safe, reliable products for our customers.

Product Certifications

All our products have passed CE and PTC certification. Below are our test reports:

CE Certification PTC Certification

About CE Marking

  • The "CE" mark indicates compliance with EU directives and completion of required assessment procedures
  • It serves as a mandatory safety certification for market supervision

Our Commitment

Quality Guarantee

If your ZELEX doll exhibits any manufacturing defects after delivery, we will provide:

  • Expert remote support – Get guidance from our team via email or online customer service
  • Free replacement – For verified major issues with the skeleton or skin
  • Free repair kit – For minor surface repairs at home

One-Year Warranty

All ZELEX dolls are covered by a one-year limited warranty against manufacturing defects.
If a serious defect is identified and acknowledged by ZELEX, we will provide a replacement doll at no additional cost.
This warranty does not cover damage caused by misuse, improper care, modifications  or normal wear and tear.